We have a 30 - day return policy, which means you have 30 days from the date of receiving the item to request a return

Return Policy

Returns are only accepted in cases of customer service errors or product quality issues (such as spoilage, mold, unpleasant odors, or impurities).

Return Instructions

Please record a complete unboxing video. Do not edit or cut the video while opening and inspecting the received package. If you wish to return a product due to quality issues, please contact customer service. Without an unboxing video, you cannot claim that the product had quality problems upon receipt.

Custom - made Products

For custom - made products, such as customized tea gift boxes and tea cans with engraved words, returns are generally not accepted, except in cases of quality issues.

Promotional Products

For tea products participating in promotional activities (such as full - amount discounts and percentage - off discounts), the refund will be based on the actual payment amount. If special offers like coupons have been used, the corresponding discount amount may be deducted before the refund is issued.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted. You can always contact us at anpangdan927.com@gmail.com for any return - related questions.